Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise. You can call 1-800-900-3996 and leave a detailed order, your credit card information, and your contact information (email and/or phone) to assure our ability to contact you.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.
Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods, and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order at our expense) and give a full refund of the cost of the product. Or we will exchange items, if they are faulty on delivery to you, and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing. We do not refund the shipping and handling on original orders.
The exception to the forgoing is the Body for the Ages Pledge/Donation, wherein Pledge/Donor receives the Body for the Ages Online Wellness Program: Including a personalized physical assessment, your own Personal Trainer, Panel of Experts, motivational CD, Educational Teleseminars, advanced Wellness Techniques, access to our secret web pages, the Humongous discount price list, the book: Body for the Ages: From Heart Surgery to Bodybuilding Champion, and more. Content of Body for the Ages may vary from time to time. 100 percent of the pledge/donation is refunded upon written request within 30 days of pledge/donation, providing the book: Body for the Ages: From Heart Surgery to Bodybuilding Champion, is returned, with a rough outline of the Pledge/Donor’s daily workout as required by the Body for the Ages Online Wellness Program. You, as the Pledge/Donor keep all other Online Wellness Program benefits received, as of date of refund request.
An outright donation, wherein no product/services of the Body for the Ages Online Wellness Program in conjunction with your donation, is not subject to refund.
Delivery Information
Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.
Prices
Goods are charged at price shown on the Team Member Humongous Discount Price List, and the non-member Big Deal Discount Price List on the date the customer places the order, and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Complaints
If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 15 working days). It will then be dealt with confidentially, and effectively.